First 14 Days
Our official return policy for all Our Product is as follows:
VineaSX will, at its discretion, allow for the return or replacement of any product within 14 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 14 day return period. After 14 days all sales are final.
The customer may cancel their recurring billing subscription products at any time.
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 14 day return period. A refund on a recurring billing product will also result in a cancellation
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
Customers requesting a return within 14 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Support Extension for one-time users
If you purchased our product for a one-time fee, as per our Terms of Services, we only offer 12 months of support and updates. Any purchases of additional support or support extension or upgrades are non-refundable.
Refund Processing Time:
Please note that refunds will take 3-4 business days to be processed and show up in your account. They are usually processed on the same day as approved but can take up to 4 business days.
After 14 Days
There is no refund offered after the first 14 days.
Create a support ticket for your refund requests to http://support.vineasx.com Please include the title as "Refund Request" in your ticket.
To serve you and others better in the future, we require that you tell us why you want a refund and provide us with an opportunity to help you fix the issue.
We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and also violate applicable intellectual property rights law.
This refund policy was last updated on 18 March 2019.
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